One of the most common questions I get is “can you recommend a contractor in my area?” The answer unfortunately is no. I have a trusted group of people I work with where my businesses are located, but when it comes to areas where I don’t regularly work, I can’t recommend anyone specific. But what I CAN do is give you some advice on how to hire a contractor so that you can go out and find the right person or company for your project.
The best way to find contractors and tradespeople will always be through referrals. Ask friends, neighbours and colleagues who they’ve worked with or if there’s anyone they can recommend. It’s a particularly good idea to get referrals from people in your neighbourhood. You can easily go in and look at the work that was done and you can feel confident that the builder has worked with local inspectors.
Before you seriously consider hiring anyone make sure you’ve researched and contacted at least 10 companies. Sounds like a lot, right? It’s not. If you reach out to 10 there’s a good chance you’ll hear back from five. Some will be too busy, some won’t be interested in the scope of the project, and others won’t respond for some other reason. Of the five you hear from you’ll be lucky to get estimates from three.
The estimates you get from contractors are just that – estimates. These will be a dollar range with a general description of the work. When choosing a contractor a lot of people focus on these estimates but remember that a lot can change from the original estimate to the final detailed scope of work. Many people go by the theory that you should eliminate the highest and lowest estimates and go with the one in the middle, but I don’t necessarily recommend that since so much can change. Remember that they’re only ballpark numbers at this stage. (Having said that, make sure the estimate isn’t too vague. It won’t be a detailed scope of work by any means, but you want to make sure the quotation reflects the types of upgrades you want.)
Money is important, but a good estimate doesn’t necessarily mean a good experience. When you’re gathering estimates take some time to interview the contractor. Do you like them? Are you comfortable having them in your house? Are they good communicators? Did they seem knowledgeable? Friendly? You’re not interviewing for a best friend but you are interviewing someone who you’re going to have to trust with your home and your money. It’s very important that you be comfortable with this person and his or her team.
Always ask for references from other homeowners the contractor has worked with. If you got the referral from a friend or neighbour you’re already a step ahead of the game, but it’s still a good idea to look at other projects they’ve done. Ask to see some of their previous work that is similar in scope to your planned project. Contact those homeowners and ask them about their experience. Find out if they’re happy with the work itself and how it was working with that person.
Chances are pretty good that the estimates you get will vary considerably. I won’t even consider an estimate that is significantly lower than the others because it’s likely not to have included all the things I’ve asked for. I usually look at all the other estimates and then consider them along with references from other similar projects they’ve done. Keep in mind of course that things can change over the course of a renovation. Unexpected surprises can and will occur so make sure you have a healthy contingency (anywhere from 15-25% depending on the size of your project and the condition of your house).
Once you’ve decided who you want to work with it’s time to move on to the next phase.
For more information on what projects you can do yourself versus when you should hire a contractor check out my article Know Your Limits: DIY VS Contractor.