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Michelle Serra

Sales Representative


RE/MAX Niagara Realty Ltd

Niagara Falls, Ontario

Raised in the heart of Niagara, I have always been deeply connected to this vibrant community. Before entering the fast-paced world of real estate, I spent 20 years working in the hospitality and tourism sector in Niagara Falls, followed by 12 rewarding years as the owner and operator of Zappi’s Pizzeria, a beloved staple in the area. These experiences instilled in me a passion for understanding people, cultivating relationships, and delivering exceptional service—values that continue to guide my real estate career.

Over just a few short years, I’ve been fortunate to receive incredible recognition in the real estate industry, earning a place in the RE/MAX Hall of Fame in record time and being named a “One to Watch” in 2020. I was honored to rank as one of the Top 10 RE/MAX Niagara Individual Salespeople in 2021 and among the Top 100 Niagara Association of Realtors in 2022. These achievements are a reflection of my dedication to clients, coupled with my innovative approach to navigating the complex real estate landscape.

What sets me apart is a unique blend of expertise and versatility. My background in hospitality allows me to intuitively understand and meet client needs, while my years as an entrepreneur sharpened my ability to adapt and lead in dynamic environments. Not to mention my vast knowledge of the Niagara region, honed through both professional and community experiences, which gives me an unparalleled edge when helping clients find a place to call home.

Beyond my professional pursuits, giving back to this wonderful community has always been a priority. I’ve devoted countless hours to mentoring through Girl Guides, coaching youth soccer, and volunteering at Niagara Falls special events. I also cherished my years as a dedicated member of the Niagara Falls Sunrise Rotary Club, where I supported local programs, including hosting student exchanges. Community engagement is woven into the fabric of who I am.

When I’m not working with my incredible clients, you’ll likely find me baking sweet treats for loved ones, experimenting with crafts in my home workshop, or soaking in cherished moments at my favorite getaway—my family cottage. I believe that a strong community starts with strong, authentic connections, and I hope to make every person I work with feel like part of the Niagara family.

Whether you’re buying your first home, upgrading to something bigger, or searching for an investment property, my goal is not only to meet your expectations but to exceed them. After all, real estate isn’t just about closing deals—it’s about helping people find a place that truly feels like home. Reach out anytime—I’d love to hear your story and help you write your next chapter!

michelleknowsniagara.com

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